Our Process

Every project follows a proven path from first conversation to final launch. Here is how we work.

Initial Contact

It starts the moment you pick up the phone or send your first message. We ask important questions about your project and will typically request a specification document or RFP. If you don't have one yet, we may be able to help you create it.

Proposal

Based on your project specification, we build an initial proposal outlining the services we can provide, along with cost projections and a production timeline. We also flag any open questions that will need answers during discovery.

We evaluate every RFP carefully to determine whether a project is a good fit for our team and current schedule. We will always let you know whether we intend to submit a proposal, and if we cannot, we will explain why.

Initial Agreement

Once we agree to work together, there is some straightforward paperwork. This typically includes a Non-Disclosure Agreement to ensure your project information stays confidential. Depending on the scope, we may also draft an initial statement of work that covers service rates and serves as a working agreement until a full contract is finalized.

Discovery Phase

During discovery, we learn everything needed to fully understand your project and its requirements. We listen carefully, ask plenty of clarifying questions, and identify challenges that need to be addressed for a successful outcome.

We also verify all assumptions from the proposal stage. If new features, data structures, or technical requirements surface that were not in the original scope, we incorporate them into the final budget before moving forward. By the end of discovery, we have a complete picture of the project and can provide an accurate cost and timeline estimate.

Contract Agreement

Informed by the discovery process, we provide a formal contract agreement. Contracts are typically project-based, though in some cases we work under a modified hourly agreement for ongoing development.

Design Phase

We translate everything from discovery into concrete plans: page layouts, navigation structures, data models, server configurations, and more. You review and approve every element along the way. There are no last-minute reveals. You will have a clear picture of how things will look and function before anything is built.

Build Phase

With design decisions approved, we begin construction. This is where everything we have planned starts coming to life and you can see the pieces fitting together.

Test Phase

You get your first hands-on experience with the product in a controlled environment. We check every element against the original specification, perform cross-platform compatibility testing, and track down and resolve any bugs.

Quality Assurance

After testing, a small team of alpha testers runs through the project from top to bottom to surface any remaining issues: compatibility problems, data inconsistencies, or navigation gaps. Every bug is tracked from discovery to resolution. QA ends when both our team and you agree the product is ready.

Beta Release

The project goes live in a closed beta, available to a small group of invited users. It operates as if fully launched while we carefully monitor error logs and gather feedback.

Full Release

When you and our team collectively determine the product is ready, we open it to its full audience. We scale infrastructure to meet traffic demands and keep a close watch on performance, especially during the initial surge that comes with launch announcements.

Maintenance

Once a project enters maintenance, we handle ongoing needs: bug reports, feature requests, and infrastructure scaling as your user base grows.

Future Development

A roadmap for future features is established. New development cycles follow the same disciplined process: discovery, design, build, test, release.